Maintenance & Repair
Make maintenance knowledge available before it is missing.
🔧 MAINTENANCE & TROUBLESHOOTING
Planned maintenance prevents unplanned downtime — if it is carried out completely.
-33%
Unplanned downtime
100%
Maintenance completed fully
24/7
Knowledge available
Planned maintenance prevents unplanned downtime. That is the theory. In practice: maintenance plans live in the maintenance system, the instruction for them is in a binder in the foreman's office, and the person who did it last time is on vacation.
⚠️
The trigger — how do you recognize it?
- Unplanned downtime piles up even though maintenance plans exist
- Maintenance staff say: "Let me first check how this was done last time"
- Maintenance knowledge is concentrated in 2–3 people
💡
The value
- -33% unplanned downtime (industry benchmark)
- Maintenance is actually carried out completely
- External service providers become more productive
⚠️
What you want to avoid
- Maintenance plans without detailed instructions — "change the oil" is not enough
- Skipping safety shutdowns — they must be part of the instruction
KPI figures are industry benchmarks (REWO, POKA Bosch case), not a GIRI guarantee.
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On-Device Troubleshooting → Tool Change & Setup