Phase 2 · Module 2 · Stakeholders & KPIs
Wk 4 · 90-min workshop + ~4 hrs (wk 4–6)
🎓 PHASE 2 · MODULE 2
The most common pilot funeral: technically great — but the works council feels bypassed, quality sees a rival to the ISO system, and the plant manager sees no EBITDA link. Any single one can kill the pilot.
6
stakeholders
1
sentence per person
0
pitches — only questions
☑️ The workshop — 90 min, 5 steps
Fill the 6 roles with names (15 min)
Plant manager · works council · shift leads · quality · safety · end users
WIIFM: 1 sentence per person (30 min)
Their problem today + the GIRI value. Can't write the sentence? You don't understand the person yet.
Practice asking, not pitching (15 min)
Not "GIRI cuts onboarding by 50%" — but "How long does onboarding take here?" They name the problem, you connect.
Check KPI baselines (20 min)
Measured or guessed? Put measurement dates in the calendar: wk 4, 5, 6.
Conversation plan into the calendar (10 min)
Wk 4: shift leads + quality · wk 5: works council (formal, with a worker) + safety · wk 6: plant manager with results.
💡
KPI suggestions — take what fits your area
- Onboarding time for new employees (days to productive)
- Setup / changeover time per job change (minutes)
- Unplanned downtime / MTTR for standard faults
- Scrap & rework during ramp-up
- Internal support calls ("how did that go again?")
- Audit preparation time (hours)
- Time per instruction — GIRI vs. Word documentation
ℹ️
The WIIFM cheat sheet
- Plant manager: OEE & turnover → less downtime, faster onboarding
- Works council: surveillance worry → pure instruction tool, no tracking (show the data model!)
- Quality: audit weeks → GIRI complements SOPs, ISO stays the compliance layer
- End users: Word-SOP frustration → finally a clear visual instruction
☑️ Homework wk 4–6 (~4 hrs)
Hold all 6 conversations — first one: just listen
Measure all baselines, comparisons into the backlog
Publish 60–80% of the backlog
The plant-manager meeting needs results
For module 3: what worked, what didn't, what stays open?
⚠️
The 3 killers
- The "big pilot workshop" with everyone — never works. 1:1.
- Ignoring the works council — 1 hour now beats 3 weeks of standstill later.
- Plant manager too early — only with 2–3 published instructions and measurements.
ℹ️
Drill question
The plant manager says: "Sounds good. Send me an Excel with costs and ROI." What do you do?
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Next: Module 3 · Measure & Handover